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Computer Troubleshooters

Technology Solved

Business Type

Franchise

Initial Investment

$10,000 to $19,500

Total Investment

$29,000

Required Net Worth

$29,000

Number of Units

487

In Business Since

1997

Overview

We are looking for quality people to join our franchise team. We have been in operation since 1997 and we now have over 450 outlets around the world, with over 80 in Australia.

Our franchise success is based on helping you create the business that best suits your skills, experience and desires. You may wish to operate a business from a home base, handling most of the technical work yourself. Or you may wish to start from a service centre, managing technical staff to handle the day to day work.

Both options work well, and in practice some Computer Troubleshooters start as a home operation, then expand into a service centre.

Products & Services

Computer Troubleshooters provides a full range of computer and technology solutions to small-business owners and private home users. Computer Troubleshooters specialists are fully trained and are experts at diagnosing a broad range of computer and technology challenges.

Launched in 1999, Computer Troubleshooters now has more than 460 franchises worldwide, including more than 240 in the United States and Canada and the remainder spanning 21 countries, including Egypt, Greece, Romania, South Africa, the United Kingdom, Kuwait, Spain and Australia, where the company was founded by Wilson and Suzanne McOrist.

Computer Troubleshooters USA was named the top tech support business franchise company in 2005 by Entrepreneur magazine in its annual Franchise 500 rankings.

In October 2005, Franchise Times magazine named Computer Troubleshooters one of its top “Up and Comers,” ranking it #255. Computer Troubleshooters USA was named the top tech support business franchise company in 2005 by Entrepreneur magazine in its annual Franchise 500 rankings.

Training & Support

Over the past seven years, over 450 individuals have taken on a Computer Troubleshooters Franchise.The reasons they have chosen this path are:

They belong to a large, successful, global company, the Worlds number one computer service network.
They have a proven and accelerated business growth path, compared to being an independent 'one-person' operation.
The Franchisor, with over 450 outlets, in 20 countries, is committed to maintain the uniformity of the system and to promote the brand in order to grow the value of all of our individual businesses.
They enjoy the benefits of large corporate, namely pooled resources for marketing, brand awareness and joint purchasing. This can lower operating costs and thus, increase business competitiveness.
They have access to a sophisticated internal communications network. Tools available include web based forums, email forums, knowledge databases and archives, across a range of topics such as marketing, technical information, business management and operations.
The team of 450 franchise owners is available for technical support. This provides two unique benefits; firstly, an expanse of expertise unavailable from a normal help desk, because franchise owners meet the whole gambit of business situation, and secondly, at any given time, around the global network, there are franchise owners available to provide for immediate assistance.
We offer the exclusive rights to sell the Computer Troubleshooters services and National Account products and services within a Protected Territory.
Our National and Global network is of immense appeal to many other businesses. Warranty companies, computer equipment vendors, 3rd party maintenance organisations and software companies are typical of national and global accounts that Computer Troubleshooters has alliances with.
The collective buying power of a franchise group allows for lower costs in purchasing services, inventory and equipment. Independent businesses usually have less bargaining power with suppliers.
The network of Computer Troubleshooters brings additional resources to your business. This may be other franchise owners in your region who can join you on projects, where their different skills sets, and experiences make you more attractive to potential new customers. Or it may be using the resources if the global network to provide you with a larger range of expertise and numbers of personnel.
Computer Troubleshooter franchise owners are at the forefront of what is happening across the broad spectrum of IT, particularly in small businesses. Knowledge of industry trends, enhancements, developments become known to individual because they are at the 'coal-face' and this knowledge, as soon as it is encountered by a Computer Troubleshooters, is passed onto everyone else.
Computer Troubleshooters provides each individual with the compete range of marketing, business and technical services. A library of information is openly available via www.ct-private.com.
The management team is committed to developing the most thorough and inclusive training systems in the industry. Each Franchisee who joins becomes a true partner in the business; we are all working together with a common goal.
On your own you have limited resources to turn to when you run into a problem, or when you're looking for ideas to improve your business, or when you just need to vent about some horrible customer experience you just had. With Computer Troubleshooters you have hundreds of others around the world who are doing the exact same thing you're doing, who are building the same business in their area, and who can offer advice, make recommendations, or just be a sounding board for your own ideas and issues. You don't feel alone because you aren't alone, and that makes running your business a lot more enjoyable. It is a lot more fun being part of a franchise than working on your own.

Why Computer Troubleshooters?

What we have found is that the potential market for on-site computer services is huge. Almost all small businesses and home offices use computers and depend on them to be working properly. They do not have the skills, the time, or the desire to do their own computer service, repair, and upgrades and that puts us right in the middle of one of the fastest growing industries in the world.

On top of that, our business is not seasonal and it does not rise and fall with the economy. Business services, and in particular on-site computer services are one of the top growth areas in franchising.

A franchise provides you with the best of both worlds - pride of ownership and the flexibility to employ your own business and entrepreneurial skills combined with the brand name, management resources and accumulated experience of a large and successful company.

The financial risks are less and the prospects for success greater than for a non-franchised business.

You can draw on the experience and resources of the Franchisor and all the other franchisees to help you in times of need.

With a franchise business you are working for yourself - you are your own boss with the freedom and flexibility to make your own decisions, use your own skills and ideas - yet you are not by yourself - you have the collective resources of the franchise network.

Franchising works for you in may ways and a Computer Troubleshooters franchise provides an outstanding opportunity to enjoy all these benefits.

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